Return & Replacement Policy

1. B2B Commercial Nature of Transactions

All procurements through Atharva Enterprises are commercial B2B transactions executed against mutually accepted Purchase Orders (POs) or Proforma Invoices.

2. Non-Returnable Custom & Indented Goods

Materials delivered strictly in accordance with approved technical datasheets, brand specifications, and brand part numbers cannot be returned or cancelled once dispatched from OEM facilities.

3. Eligible Transit Claims & Discrepancy Reporting

Claims for material damage, defective workmanship, or quantity discrepancy are eligible under the following procedure:

• Notify our purchase desk within 48 to 72 hours of consignment delivery.
• Record written discrepancy remarks on the transporter's delivery challan / consignment note.
• Email inspection photographs and packing slip to sales@atharvaenterprises.net referencing the PO number.

4. RMA Resolution & Credit Notes

Approved claims receive immediate RMA authorization. Depending on client requirements, an expedited replacement batch or credit note will be issued within 7–10 working days of material return to our Pune warehouse.

5. Brand Warranty Coordination

Standard brand warranties for precision metrology instruments, power tools, electric chain hoists, and electronic switchgear pass directly to the client. Our technical team coordinates warranty replacement end-to-end.